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comp / comp.sys.mac.advocacy / Re: Apple service at the local store (follow up)

SubjectAuthor
* Apple service at the local storeTom Elam
`- Re: Apple service at the local store (follow up)Tom Elam

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Subject: Apple service at the local store
From: Tom Elam
Newsgroups: comp.sys.mac.advocacy
Organization: A noiseless patient Spider
Date: Sat, 31 Aug 2024 21:42 UTC
Path: eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: thomas.e.elam@gmail.com (Tom Elam)
Newsgroups: comp.sys.mac.advocacy
Subject: Apple service at the local store
Date: Sat, 31 Aug 2024 17:42:07 -0400
Organization: A noiseless patient Spider
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Interesting experience today. On the just-concluded Europe vacation I
dropped my iPad 9 and the screen cracked a bit on the top right corner.
Just cracked glass, everything still works. Met with the Genius Bar
today and they would not fix it in-house. The guy told me that they
generally do not even do iPad screen repairs, they replace the iPad.
Since it has AppleCare+ my out-of-pocket cost of a new iPad is the $49
"service fee". It's been on the $3.49/month plan since new, about 20
months. If you include the AppleCare+ cost that's $120. They had none in
stock, so I have to go back in a week.

I don't remember that level of service with my Android tablets.

Subject: Re: Apple service at the local store (follow up)
From: Tom Elam
Newsgroups: comp.sys.mac.advocacy
Organization: A noiseless patient Spider
Date: Sat, 7 Sep 2024 13:46 UTC
References: 1
Path: eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: thomas.e.elam@gmail.com (Tom Elam)
Newsgroups: comp.sys.mac.advocacy
Subject: Re: Apple service at the local store (follow up)
Date: Sat, 7 Sep 2024 09:46:05 -0400
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On 8/31/2024 5:42 PM, Tom Elam wrote:
> Interesting experience today. On the just-concluded Europe vacation I
> dropped my iPad 9 and the screen cracked a bit on the top right corner.
> Just cracked glass, everything still works. Met with the Genius Bar
> today and they would not fix it in-house. The guy told me that they
> generally do not even do iPad screen repairs, they replace the iPad.
> Since it has AppleCare+ my out-of-pocket cost of a new iPad is the $49
> "service fee". It's been on the $3.49/month plan since new, about 20
> months. If you include the AppleCare+ cost that's $120. They had none in
> stock, so I have to go back in a week.
>
> I don't remember that level of service with my Android tablets.

On September 5 Apple called to let me know the replacement had arrived.
The next day I received a new, not refurbished, iPad 9, paid the $49
service fee, and set it up from iCloud.

Although apparently no longer available online from Apple, on Amazon the
new-from-Apple version 9 with 256 gb and cellular is currently $549. It
is eligible for AppleCare+. Very happy I bought the warranty on this one.

https://www.amazon.com/2021-Apple-10-2-inch-iPad-Wi-Fi/dp/B09G96P9RM/ref=sr_1_1?crid=3EUB4MMODO58A&dib=eyJ2IjoiMSJ9.q1mVB9yZTZBRLjkuHSaU1S7iwDmFRPCwR3fZ2n8cjv0pw0wiT_XCKXl0O6BaB0TLP7hZfkDPrTgX9Wf8vheYNd_8Zbr9MS8YPNyVQ95d0_Dnib7o723bd7XYK62JED_UdVqPy1JDqtApnsSndy6kRmp3GlMcobTmYgEM_2hoiWuGrRlLBLffSf-xLCWWDfzg_xYh8SGb2bKG3MrhaqvNY3gGuoGoLWOvv5SvLUx3MMM.mkQsFX-9LVC3wkOytKwnpaTLUB3og7ZULFB1lgR0nM8&dib_tag=se&keywords=new%2Bipad%2B9th%2Bgeneration&qid=1725716279&sprefix=new%2Bipad%2B9th%2Bgeneration%2Caps%2C160&sr=8-1&th=1

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