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comp / comp.sys.ibm.pc.hardware.storage / Corsair not longer honoring its warranty?

SubjectAuthor
* Corsair not longer honoring its warranty?Shadow
`* Re: Corsair not longer honoring its warranty?Jeff Jonas
 `- Re: Corsair not longer honoring its warranty?Shadow

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Subject: Corsair not longer honoring its warranty?
From: Shadow
Newsgroups: comp.sys.ibm.pc.hardware.storage
Organization: A noiseless patient Shadow
Date: Wed, 30 Oct 2024 19:03 UTC
Path: eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: Sh@dow.br (Shadow)
Newsgroups: comp.sys.ibm.pc.hardware.storage
Subject: Corsair not longer honoring its warranty?
Date: Wed, 30 Oct 2024 16:03:53 -0300
Organization: A noiseless patient Shadow
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Exchanged 14 messages with Corsair's Zendesk "support". It asks me for
serial number and proof of purchase and a photo of the item, I send
them, then it asks me to resend serial number, proof of purchase, plus
a photo, I resend them, etc and etc.

40 days in all of pure frustration.

Well, either their AI is broken, someone at Zendesk is sleeping on the
job or Corsair can no longer be trusted.

Anyone else had problems with Corsair?
[]'s

Article is a PSU, off topic here, but couldn't find any PSU groups,
and Corsair does make, or rather, resell drives.
--
Don't be evil - Google 2004
We have a new policy - Google 2012
Google Fuchsia - 2021

Subject: Re: Corsair not longer honoring its warranty?
From: Jeff Jonas
Newsgroups: comp.sys.ibm.pc.hardware.storage
Organization: ferretronix.com
Date: Fri, 1 Nov 2024 22:25 UTC
References: 1
Path: eternal-september.org!news.eternal-september.org!feeder2.eternal-september.org!panix!.POSTED.panix5.panix.com!not-for-mail
From: jeffj@panix.com (Jeff Jonas)
Newsgroups: comp.sys.ibm.pc.hardware.storage
Subject: Re: Corsair not longer honoring its warranty?
Date: Fri, 1 Nov 2024 22:25:25 -0000 (UTC)
Organization: ferretronix.com
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>Exchanged 14 messages with Corsair's Zendesk "support". It asks me for
>serial number and proof of purchase and a photo of the item, I send
>them, then it asks me to resend serial number, proof of purchase

I went thru something similar with a Kellogg's offer
that required a photo of the receipt.
It's an AI/bot, no humans involved.
All attempts were rejected. I gave up.
--

Subject: Re: Corsair not longer honoring its warranty?
From: Shadow
Newsgroups: comp.sys.ibm.pc.hardware.storage
Organization: A noiseless patient Shadow
Date: Fri, 1 Nov 2024 23:42 UTC
References: 1 2
Path: eternal-september.org!news.eternal-september.org!.POSTED!not-for-mail
From: Sh@dow.br (Shadow)
Newsgroups: comp.sys.ibm.pc.hardware.storage
Subject: Re: Corsair not longer honoring its warranty?
Date: Fri, 01 Nov 2024 20:42:28 -0300
Organization: A noiseless patient Shadow
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On Fri, 1 Nov 2024 22:25:25 -0000 (UTC), jeffj@panix.com (Jeff Jonas)
wrote:

>>Exchanged 14 messages with Corsair's Zendesk "support". It asks me for
>>serial number and proof of purchase and a photo of the item, I send
>>them, then it asks me to resend serial number, proof of purchase
>
>I went thru something similar with a Kellogg's offer
>that required a photo of the receipt.
>It's an AI/bot, no humans involved.
>All attempts were rejected. I gave up.

I thought Zendesk hired people ....
Though Corsair is to blame too. There is no way to contact
them other through Zendesk.
[]'s

--
Don't be evil - Google 2004
We have a new policy - Google 2012
Google Fuchsia - 2021

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