Three days ago my Samsung phone froze, and yould not respond to any
input from the touch screen.

In the past when such a thing has happened I've found that it can be
cured by taking out the battery and rebooting.

But with this particular Samsung model one cannot remove the battery
without special tools.

Would it have the same effect if I wait a few days for the battery to
go flat, and then try to charge it and restart it?

Has anyone else foudn a way to switch off and restart a phone when the
touch screen doesn't respond and you can't remove the battery?

--
Steve Hayes from Tshwane, South Africa
Web: http://www.khanya.org.za/stevesig.htm
Blog: http://khanya.wordpress.com
E-mail - see web page, or parse: shayes at dunelm full stop org full stop uk

On 11/26/2024 10:18 PM, Steve Hayes wrote:

> Has anyone else foudn a way to switch off and restart a phone when the
> touch screen doesn't respond and you can't remove the battery?

Did you previously turn on USB debugging in Developer options?

On Wed, 27 Nov 2024 05:18:23 +0200, Steve Hayes wrote:

> Three days ago my Samsung phone froze, and yould not respond to any
> input from the touch screen.
>
> In the past when such a thing has happened I've found that it can be
> cured by taking out the battery and rebooting.
>
> But with this particular Samsung model one cannot remove the battery
> without special tools.
>
> Would it have the same effect if I wait a few days for the battery to
> go flat, and then try to charge it and restart it?
>
> Has anyone else foudn a way to switch off and restart a phone when the
> touch screen doesn't respond and you can't remove the battery?

Mr. Google says to try these:

1. <https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Samsung phone frozen - how to soft reset or hard reboot

If your device is frozen and unresponsive, press and hold the
Power button and the Volume down button down simultaneously for
more than 7 seconds to restart it. When your phone resets, you
will feel it vibrate.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

2. <https://www.asurion.com/connect/tech-tips/samsung-galaxy-touch-screen-not-working/>

~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Restart your Samsung Galaxy

It almost sounds too simple, but restarting your Samsung Galaxy
can sometimes fix your touch screen by clearing out what's
causing the issue. Here's how to do it:
1. With your phone on, press and hold the Power button and
Volume Down button for 10+ seconds. On Samsung phones
without a dedicated Power key, press and hold the Volume
Down key and Side key for 10+ seconds.
2. Hold until the Samsung Galaxy logo appears.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

3. <https://drfone.wondershare.com/samsung/turn-off-samsung-phone-without-touch-screen.html>

4. <https://www.google.com/search?client=firefox-b-d&q=restart+samsung+phone+without+screen>

--
Kind regards
Ralph Fox
🦊️

Sure bind sure find.

On Tue, 26 Nov 2024 23:53:51 -0500, Larry Wolff
<larrywolff@larrywolff.net> wrote:

>On 11/26/2024 10:18 PM, Steve Hayes wrote:
>
>> Has anyone else foudn a way to switch off and restart a phone when the
>> touch screen doesn't respond and you can't remove the battery?
>
>Did you previously turn on USB debugging in Developer options?

Not to my knowledge.

--
Steve Hayes from Tshwane, South Africa
Web: http://www.khanya.org.za/stevesig.htm
Blog: http://khanya.wordpress.com
E-mail - see web page, or parse: shayes at dunelm full stop org full stop uk

On Wed, 27 Nov 2024 18:08:10 +1300, Ralph Fox <-rf-nz-@-.invalid>
wrote:

>On Wed, 27 Nov 2024 05:18:23 +0200, Steve Hayes wrote:
>
>> Three days ago my Samsung phone froze, and yould not respond to any
>> input from the touch screen.
>>
>> In the past when such a thing has happened I've found that it can be
>> cured by taking out the battery and rebooting.
>>
>> But with this particular Samsung model one cannot remove the battery
>> without special tools.
>>
>> Would it have the same effect if I wait a few days for the battery to
>> go flat, and then try to charge it and restart it?
>>
>> Has anyone else foudn a way to switch off and restart a phone when the
>> touch screen doesn't respond and you can't remove the battery?
>
>
>Mr. Google says to try these:
>
>1. <https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Samsung phone frozen - how to soft reset or hard reboot
>
> If your device is frozen and unresponsive, press and hold the
> Power button and the Volume down button down simultaneously for
> more than 7 seconds to restart it. When your phone resets, you
> will feel it vibrate.
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>
>2. <https://www.asurion.com/connect/tech-tips/samsung-galaxy-touch-screen-not-working/>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Restart your Samsung Galaxy
>
> It almost sounds too simple, but restarting your Samsung Galaxy
> can sometimes fix your touch screen by clearing out what's
> causing the issue. Here's how to do it:
> 1. With your phone on, press and hold the Power button and
> Volume Down button for 10+ seconds. On Samsung phones
> without a dedicated Power key, press and hold the Volume
> Down key and Side key for 10+ seconds.
> 2. Hold until the Samsung Galaxy logo appears.
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>

Thanks very much, will try that!

--
Steve Hayes from Tshwane, South Africa
Web: http://www.khanya.org.za/stevesig.htm
Blog: http://khanya.wordpress.com
E-mail - see web page, or parse: shayes at dunelm full stop org full stop uk

Steve Hayes wrote:

> I've found that it can be
> cured by taking out the battery and rebooting.
>
> But with this particular Samsung model one cannot remove the battery
> without special tools.

There's usually a sequence of e.g. holding the power button for over 30
seconds doing a reboot ...

In comp.mobile.android, on Wed, 27 Nov 2024 05:18:23 +0200, Steve Hayes
<hayesstw@telkomsa.net> wrote:

>Three days ago my Samsung phone froze, and yould not respond to any
>input from the touch screen.
>
>In the past when such a thing has happened I've found that it can be
>cured by taking out the battery and rebooting.
>
>But with this particular Samsung model one cannot remove the battery
>without special tools.
>
>Would it have the same effect if I wait a few days for the battery to
>go flat, and then try to charge it and restart it?
>
>Has anyone else foudn a way to switch off and restart a phone when the
>touch screen doesn't respond and you can't remove the battery?

You should be able to turn it off by putting it in a trash compactor.

Not sure how to turn it back on, however. Still working on that.

In comp.mobile.android, on Wed, 27 Nov 2024 09:21:35 +0000, Andy Burns
<usenet@andyburns.uk> wrote:

>Steve Hayes wrote:
>
>> I've found that it can be
>> cured by taking out the battery and rebooting.
>>
>> But with this particular Samsung model one cannot remove the battery
>> without special tools.
>
>There's usually a sequence of e.g. holding the power button for over 30
>seconds doing a reboot ...

Good. I knew someone would offer more than 10 seconds.

On 11/26/2024 9:24 PM, Steve Hayes wrote:

>>On 11/26/2024 10:18 PM, Steve Hayes wrote:
>>
>>> Has anyone else foudn a way to switch off and restart a phone when the
>>> touch screen doesn't respond and you can't remove the battery?
>>
>>Did you previously turn on USB debugging in Developer options?
>
> Not to my knowledge.

Next time, before a phone screen becomes unresponsive, turn on Developer
options USB debugging so that you can interact with the phone from a PC.

You don't need the screen to respond if you had USB debugging turned on.

The PC can do anything you want to the phone over the USB cable then.

On 11/27/2024 8:42 AM, micky wrote:

>
> You should be able to turn it off by putting it in a trash compactor.
>
> Not sure how to turn it back on, however. Still working on that.
>

Sorry, that only works for iPhones

Steve Hayes <hayesstw@telkomsa.net> wrote:
> Three days ago my Samsung phone froze, and yould not respond to any
> input from the touch screen.
>
> In the past when such a thing has happened I've found that it can be
> cured by taking out the battery and rebooting.
>
> But with this particular Samsung model one cannot remove the battery
> without special tools.
>
> Would it have the same effect if I wait a few days for the battery to
> go flat, and then try to charge it and restart it?
>
> Has anyone else foudn a way to switch off and restart a phone when the
> touch screen doesn't respond and you can't remove the battery?

Others already posted the volume-down+power buttons method to force a
reboot.

As to the freeze/hang/crash/<whatever>: If that keeps reoccuring,
check in the Play Store app if Facebook has been recently updated, i.e.
in the last few days or so.

If so, and if you (like me) don't need/use Facebook, then uninstall
it. You probably can not completely uninstall it, but you can uninstall
updates (three-dot icon in the App info screen) and Disable it. You may
also have to do the same for some Meta related apps, but start with
Facebook. Come back to me (here) if your problem indeed seems Facebook
related, but it has not been completely resolved, i.e. the phone still
crashes or/and reboots.

knuttle wrote on Wed, 27 Nov 2024 12:28:25 -0500 :

>> Not sure how to turn it back on, however. Still working on that.
> Check the manual for your phone, or do an online search. In my
> experience you can force a reboot or reset using the physical power
> button and one of the volume buttons on the phone. They are usually on
> the side edge of the phone. With my motorola phone, I can get to this
> screen by holding the power and down volume buttons at the same time and
> keep pressing them until the reboot/reset screen appears.

Being a purposefully helpful and rather detailed person, as a public
service, I wrote this, which may help the OP with an unresponsive Samsung.

*How to un-freeze an unresponsive Samsung Galaxy A32 5G with reboot, reset, factory reset, odin mode, download mode, android recovery mode & debug mode*
<https://xdaforums.com/t/how-to-un-freeze-an-unresponsive-samsung-galaxy-a32-5g-with-reboot-reset-factory-reset-odin-mode-download-mode-android-recovery-mode-debug-mode.4526629/>

See also this, which I wrote to help people like the OP with their phone.
*What is the best XDA solution to control Android on the PC & recover data over Wi-Fi when the user suddenly has an unresponsive broken screen?*
<https://xdaforums.com/t/what-is-the-best-xda-solution-to-control-android-on-the-pc-recover-data-over-wi-fi-when-the-user-suddenly-has-an-unresponsive-broken-screen.4455331/>

Good luck to the OP.
Please let us know how it works so we all learn from each other.

On 2024-11-27 18:29, Larry Wolff wrote:
> On 11/26/2024 9:24 PM, Steve Hayes wrote:
>
>>> On 11/26/2024 10:18 PM, Steve Hayes wrote:
>>>
>>>> Has anyone else foudn a way to switch off and restart a phone when the
>>>> touch screen doesn't respond and you can't remove the battery?
>>>
>>> Did you previously turn on USB debugging in Developer options?
>>
>> Not to my knowledge.
>
> Next time, before a phone screen becomes unresponsive, turn on Developer
> options USB debugging so that you can interact with the phone from a PC.
>
> You don't need the screen to respond if you had USB debugging turned on.
>
> The PC can do anything you want to the phone over the USB cable then.

Which is something very dangerous, if any random PC can take control of
a phone.

--
Cheers, Carlos.

Am 27.11.24 um 17:44 schrieb micky:
> In comp.mobile.android, on Wed, 27 Nov 2024 18:08:10 +1300, Ralph Fox
> <-rf-nz-@-.invalid> wrote:
>
>> On Wed, 27 Nov 2024 05:18:23 +0200, Steve Hayes wrote:
>>
>>> Three days ago my Samsung phone froze, and yould not respond to any
>>> input from the touch screen.
>>>
>>> In the past when such a thing has happened I've found that it can be
>>> cured by taking out the battery and rebooting.
>>>
>>> But with this particular Samsung model one cannot remove the battery
>>> without special tools.
>>>
>>> Would it have the same effect if I wait a few days for the battery to
>>> go flat, and then try to charge it and restart it?
>>>
>>> Has anyone else foudn a way to switch off and restart a phone when the
>>> touch screen doesn't respond and you can't remove the battery?
>>
>>
>> Mr. Google says to try these:
>>
>> 1. <https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/>
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Samsung phone frozen - how to soft reset or hard reboot
>>
>> If your device is frozen and unresponsive, press and hold the
>> Power button and the Volume down button down simultaneously for
>> more than 7 seconds to restart it. When your phone resets, you
>> will feel it vibrate.
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>>
>>
>> 2. <https://www.asurion.com/connect/tech-tips/samsung-galaxy-touch-screen-not-working/>
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>> Restart your Samsung Galaxy
>>
>> It almost sounds too simple, but restarting your Samsung Galaxy
>> can sometimes fix your touch screen by clearing out what's
>> causing the issue. Here's how to do it:
>> 1. With your phone on, press and hold the Power button and
>> Volume Down button for 10+ seconds. On Samsung phones
>> without a dedicated Power key, press and hold the Volume
>> Down key and Side key for 10+ seconds.
>> 2. Hold until the Samsung Galaxy logo appears.
>> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ QUOTE ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> I have 7 seconds. Now I have 10 seconds. Does anyone offer 20 seconds?

Just try, idiot.

--
"Gutta cavat lapidem." (Ovid)

Am 27.11.24 um 10:21 schrieb Andy Burns:
> Steve Hayes wrote:
>
>> I've found that it can be
>> cured by taking out the battery and rebooting.
>>
>> But with this particular Samsung model one cannot remove the battery
>> without special tools.
>
> There's usually a sequence of e.g. holding the power button for over 30
> seconds doing a reboot ...

That does not exist anywhere. As soon as the reboot starts you can
release the buttons.

--
"Gutta cavat lapidem." (Ovid)

Am 27.11.24 um 18:45 schrieb David Oseas:
> On 11/27/2024 8:42 AM, micky wrote:
>
>>
>> You should be able to turn it off by putting it in a trash compactor.
>>
>> Not sure how to turn it back on, however. Still working on that.
>>
>
> Sorry, that only works for iPhones

Aha?!

User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101
Thunderbird/52.9.1
X-Antivirus: Avast (VPS 241127-4, 11/27/2024), Outbound message
X-Antivirus-Status: Clean

You do not know what an iPhone is nor have you ever seen one.

--
"Gutta cavat lapidem." (Ovid)

On 27 Nov 2024 18:29:10 GMT, Frank Slootweg <this@ddress.is.invalid>
wrote:

>Steve Hayes <hayesstw@telkomsa.net> wrote:
>> Three days ago my Samsung phone froze, and yould not respond to any
>> input from the touch screen.
>>
>> In the past when such a thing has happened I've found that it can be
>> cured by taking out the battery and rebooting.
>>
>> But with this particular Samsung model one cannot remove the battery
>> without special tools.
>>
>> Would it have the same effect if I wait a few days for the battery to
>> go flat, and then try to charge it and restart it?
>>
>> Has anyone else foudn a way to switch off and restart a phone when the
>> touch screen doesn't respond and you can't remove the battery?
>
> Others already posted the volume-down+power buttons method to force a
>reboot.

Yes, I tried it and it worked.

Thanks very much to those who suggested it.

--
Steve Hayes from Tshwane, South Africa
Web: http://www.khanya.org.za/stevesig.htm
Blog: http://khanya.wordpress.com
E-mail - see web page, or parse: shayes at dunelm full stop org full stop uk

On 11/27/2024 2:08 PM, Carlos E.R. wrote:

> Which is something very dangerous, if any random PC can take control of
> a phone.

https://chaitanyaduse.medium.com/usb-debugging-adb-a1400a9c34bf
USB Debugging Activation in Mobile Application Security
Significant or not ?
https://github.com/ChaitanyaDuse/SecureAndroidApp/tree/usb-debugging-check

On 11/27/2024 1:25 PM, Jörg Lorenz wrote:

>
> You do not know what an iPhone is nor have you ever seen one.
>

You'd better run and tell that to my former boss, because he paid me to
be in charge of Android and iPhone technical support for ten years.

On 28.11.24 19:00, David Oseas wrote:
> On 11/27/2024 1:25 PM, Jörg Lorenz wrote:
>
> >
> > You do not know what an iPhone is nor have you ever seen one.
> >
>
> You'd better run and tell that to my former boss, because he paid me to
> be in charge of Android and iPhone technical support for ten years.

Poor company!

Good companies do not accept or have strict minimum requirements on
Androids in a business environment. iPhones are always welcome as BYOD
and as company standard.

I have good reasons not to believe your claim.

--
"Roma locuta, causa finita." (Augustinus)

In comp.mobile.android, on Wed, 27 Nov 2024 05:18:23 +0200, Steve Hayes
<hayesstw@telkomsa.net> wrote:

>Three days ago my Samsung phone froze, and yould not respond to any
>input from the touch screen.

I haven't had this problem, but a couple times I couldn't hang up the
phone. I wanted to make another call and tapping the icon did nothing.
Finally noticed on another screen that it still said "Hanging up" 8
minutes after I thought I hung up.

Turning off the phone solved it.

I was almost the last to leave a funeral, still in the cemetery, when
the phone vibrated. I ignored it expecting it to go to voicemail, as it
should have, but it didn't. Finally I answered and no one was there. So
I hung up, or at least I tried to.

>In the past when such a thing has happened I've found that it can be
>cured by taking out the battery and rebooting.
>
>But with this particular Samsung model one cannot remove the battery
>without special tools.
>
>Would it have the same effect if I wait a few days for the battery to
>go flat, and then try to charge it and restart it?
>
>Has anyone else foudn a way to switch off and restart a phone when the
>touch screen doesn't respond and you can't remove the battery?

On 2024-11-28 19:08, Jörg Lorenz wrote:
> On 28.11.24 19:00, David Oseas wrote:
>> On 11/27/2024 1:25 PM, Jörg Lorenz wrote:
>>
>> >
>> > You do not know what an iPhone is nor have you ever seen one.
>> >
>>
>> You'd better run and tell that to my former boss, because he paid me to
>> be in charge of Android and iPhone technical support for ten years.
>
> Poor company!
>
> Good companies do not accept or have strict minimum requirements on
> Androids in a business environment. iPhones are always welcome as BYOD
> and as company standard.
>
> I have good reasons not to believe your claim.

Don't be ridiculous.

A bank customer help desk, for example, has to answer questions from
clients on any type of phone. The bank has no say on what type of phone
the clients come with. If they try, clients will go elsewhere with their
good money.

--
Cheers, Carlos.

On 29.11.24 01:22, Carlos E.R. wrote:
> On 2024-11-28 19:08, Jörg Lorenz wrote:
>> On 28.11.24 19:00, David Oseas wrote:
>>> On 11/27/2024 1:25 PM, Jörg Lorenz wrote:
>>>
>>> >
>>> > You do not know what an iPhone is nor have you ever seen one.
>>> >
>>>
>>> You'd better run and tell that to my former boss, because he paid me to
>>> be in charge of Android and iPhone technical support for ten years.
>>
>> Poor company!
>>
>> Good companies do not accept or have strict minimum requirements on
>> Androids in a business environment. iPhones are always welcome as BYOD
>> and as company standard.
>>
>> I have good reasons not to believe your claim.
>
> Don't be ridiculous.
>
> A bank customer help desk, for example, has to answer questions from
> clients on any type of phone. The bank has no say on what type of phone
> the clients come with. If they try, clients will go elsewhere with their
> good money.

You miss the topic. We are not discussing clients.

--
"Roma locuta, causa finita." (Augustinus)