Suddenly (well, maybe a few months ago -- I rarely use it) I am no
longer able to contact google voice via the SIM. It contacts websites
fine, but doesn't connect to google voice at all. The Keepgo people are
responsive and I have followed their instructions regarding the APN, and
they haven't given up yet, but to no avail.

I had thought that I used it to make a google voice phone call a few
days ago, but it went through our home (or other) wifi rather than the
SIM. Latest google voice update was (I think) June 24 2024. I know it
WAS working earlier in the year because I made calls from my car when
there was no wifi hotspot nearby.

Has google voice made some change since March or April that might have
created connection problems? The service was perfectly good at a
reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
unused data rolling over) and I've only used 500MB in a year and would
like to keep it.
..
--
Cheers, Bev
I didn't break it! It was doing that before I broke it... er...

The Real Bev <bashley101@gmail.com> wrote:

> Suddenly (well, maybe a few months ago -- I rarely use it) I am no
> longer able to contact google voice via the SIM. It contacts websites
> fine, but doesn't connect to google voice at all. The Keepgo people are
> responsive and I have followed their instructions regarding the APN, and
> they haven't given up yet, but to no avail.
>
> I had thought that I used it to make a google voice phone call a few
> days ago, but it went through our home (or other) wifi rather than the
> SIM. Latest google voice update was (I think) June 24 2024. I know it
> WAS working earlier in the year because I made calls from my car when
> there was no wifi hotspot nearby.
>
> Has google voice made some change since March or April that might have
> created connection problems? The service was perfectly good at a
> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
> unused data rolling over) and I've only used 500MB in a year and would
> like to keep it.

Never used the cellular provider (KeepGo) you are talking about.
According to their web site, they only offer cellular data service.
However, don't you have to grant use of a device in your GV account,
like under "My Devices" or "Linked numbers"? I'd check there to ensure
your GV account is configured to work with your device.

I have an old phone still back on Android 8.0.0. No chance to upgrade
to later Android versions since LG, my phone maker, discontinued the V20
phone back in 2019, and then LG left the smart phone market in 2021. My
phone got orphaned by LG. The GV app on my phone is version
2024.06.17.645382423 (June 17, 2024). It still does get updated
occasionally, and each time I'm nuisanced with a new notification about
how GV will be used to [asked to] make calls. The Play Store web page
says the last update was July 8, 2024). I just checked the Play Store
app on my phone, and it reports no updates, so I'm not [yet] offered the
July update.

The vast majority of time when I use the GV app on my Android phone is
at home, and that is using the wifi connection to the cable modem, so
I'm not much using GV via cellular data. When using wifi for an
Internet connection to reach the GV service, KeepGo nor any SIM is
involved. You said GV is usable via wifi, but not via cellular data
using KeepGo. When using a wifi connection to GV, any quota
restrictions for your KeepGo service do not apply. If GV still works
via wifi to Internet, maybe you need to log into your KeepGo account to
check you still have some quota.

You said you can still reach web sites using cellular data with the
KeepGo SIM which indicates you haven't hit a quota ceiling. However,
could be KeepGo has a problem getting to GV. When working with KeepGo
techs, did they even test if GV was reachable by them? Could be the
problem is on their end, not yours. KeepGo doesn't operate their own
network. In the USA, they mostly use the AT&T, T-Mobile, and Verizon
networks (https://www.keepgo.com/pages/list-of-providers-by-country).

Unclear is if you are using the GV app on your phone, or using a web
browser (and which one) to connect to voice.google.com. Google has a
nasty habit of requiring some non-ratified or proprietary functions in
their web pages requiring you use their Chrome web browser, or variant.
On my home PC, I use Firefox to connect to GV. On my Android phone, I
use their GV app, but my GV app version is 3 weeks older than what the
Play Store app page says.

On 7/8/24 8:25 PM, VanguardLH wrote:
> The Real Bev <bashley101@gmail.com> wrote:
>
>> Suddenly (well, maybe a few months ago -- I rarely use it) I am no
>> longer able to contact google voice via the SIM. It contacts websites
>> fine, but doesn't connect to google voice at all. The Keepgo people are
>> responsive and I have followed their instructions regarding the APN, and
>> they haven't given up yet, but to no avail.
>>
>> I had thought that I used it to make a google voice phone call a few
>> days ago, but it went through our home (or other) wifi rather than the
>> SIM. Latest google voice update was (I think) June 24 2024. I know it
>> WAS working earlier in the year because I made calls from my car when
>> there was no wifi hotspot nearby.
>>
>> Has google voice made some change since March or April that might have
>> created connection problems? The service was perfectly good at a
>> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
>> unused data rolling over) and I've only used 500MB in a year and would
>> like to keep it.
>
> Never used the cellular provider (KeepGo) you are talking about.
> According to their web site, they only offer cellular data service.
> However, don't you have to grant use of a device in your GV account,
> like under "My Devices" or "Linked numbers"? I'd check there to ensure
> your GV account is configured to work with your device.

It is and was. Something happened.

> I have an old phone still back on Android 8.0.0. No chance to upgrade
> to later Android versions since LG, my phone maker, discontinued the V20
> phone back in 2019, and then LG left the smart phone market in 2021. My
> phone got orphaned by LG. The GV app on my phone is version
> 2024.06.17.645382423 (June 17, 2024). It still does get updated
> occasionally, and each time I'm nuisanced with a new notification about
> how GV will be used to [asked to] make calls. The Play Store web page
> says the last update was July 8, 2024). I just checked the Play Store
> app on my phone, and it reports no updates, so I'm not [yet] offered the
> July update.

I see the July 8 date at the website, but mine doesn't need updating
yet. Not my turn, I guess.
>
> The vast majority of time when I use the GV app on my Android phone is
> at home, and that is using the wifi connection to the cable modem, so
> I'm not much using GV via cellular data.

Likewise, so I didn't notice the problem until recently. Suddenly I
feel like most people probably feel when they discover they left their
phone at home :-(

> When using wifi for an
> Internet connection to reach the GV service, KeepGo nor any SIM is
> involved. You said GV is usable via wifi, but not via cellular data
> using KeepGo. When using a wifi connection to GV, any quota
> restrictions for your KeepGo service do not apply. If GV still works
> via wifi to Internet, maybe you need to log into your KeepGo account to
> check you still have some quota.

They say I have roughly what I say I have -- 2.5GB remaining;
Expieration is August 4, but I'll buy $3 worth of data (1MB) to keep it
rolling over.

> You said you can still reach web sites using cellular data with the
> KeepGo SIM which indicates you haven't hit a quota ceiling. However,
> could be KeepGo has a problem getting to GV. When working with KeepGo
> techs, did they even test if GV was reachable by them?

They can reach it. They say I was attempting to connect to a wrong APN,
but that made no sense because my setting used the correct one. I made
a new APN with the settings they noted. Same problem. SOMETHING is
missing between Keepgo and google voice.

> Could be the
> problem is on their end, not yours. KeepGo doesn't operate their own
> network. In the USA, they mostly use the AT&T, T-Mobile, and Verizon
> networks (https://www.keepgo.com/pages/list-of-providers-by-ciountry).

Their home address is in Spain, but they say that doesn't matter. I sent
them screenshots of my settings, and they didn't say anything was incorrect.

> Unclear is if you are using the GV app on your phone,

The app.

> or using a web
> browser (and which one) to connect to voice.google.com. Google has a
> nasty habit of requiring some non-ratified or proprietary functions in
> their web pages requiring you use their Chrome web browser, or variant.
> On my home PC, I use Firefox to connect to GV. On my Android phone, I
> use their GV app, but my GV app version is 3 weeks older than what the
> Play Store app page says.

They suggested using a different browser (Opera) to connect with GV.
That made no sense at the time, but since I connect through firefox and
chrome on my computer, perhaps the same thing can be done with Android.

I generally use the android default browser (I assume it's chrome)
because firefox is slower. I'll try going through browsers rather than
the app... Still makes no sense unless google somehow screwed around
with the app.

OK, I went through chrome and it worked fine. Hard to see and use, but
at least it works for outgoing calls. For incoming calls, I'm asked to
press 1 to accept the call, but it doesn't seem to recognize the press.
Still, progress...

--
Cheers, Bev
Giving out free MS security updates is like giving out free
band-aids with flesh-eating microbes in the pads.

Keepgo Guy's latest suggestion -- remove and reinstall Google Voice.

MIRACLE! THAT DID IT! I'm ashamed that I didn't think of that myself.
My only excuse is that (a) that's a windows-like solution and (b) doing
that generally wipes out all personalization, which is something I
almost NEVER am willing to do. Still, I'm ashamed.

On 7/8/24 10:20 PM, The Real Bev wrote:
> On 7/8/24 8:25 PM, VanguardLH wrote:
>> The Real Bev <bashley101@gmail.com> wrote:
>>
>>> Suddenly (well, maybe a few months ago -- I rarely use it) I am no
>>> longer able to contact google voice via the SIM. It contacts websites
>>> fine, but doesn't connect to google voice at all. The Keepgo people are
>>> responsive and I have followed their instructions regarding the APN, and
>>> they haven't given up yet, but to no avail.
>>>
>>> I had thought that I used it to make a google voice phone call a few
>>> days ago, but it went through our home (or other) wifi rather than the
>>> SIM. Latest google voice update was (I think) June 24 2024. I know it
>>> WAS working earlier in the year because I made calls from my car when
>>> there was no wifi hotspot nearby.
>>>
>>> Has google voice made some change since March or April that might have
>>> created connection problems? The service was perfectly good at a
>>> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
>>> unused data rolling over) and I've only used 500MB in a year and would
>>> like to keep it.
>>
>> Never used the cellular provider (KeepGo) you are talking about.
>> According to their web site, they only offer cellular data service.
>> However, don't you have to grant use of a device in your GV account,
>> like under "My Devices" or "Linked numbers"? I'd check there to ensure
>> your GV account is configured to work with your device.
>
> It is and was. Something happened.
>
>> I have an old phone still back on Android 8.0.0. No chance to upgrade
>> to later Android versions since LG, my phone maker, discontinued the V20
>> phone back in 2019, and then LG left the smart phone market in 2021. My
>> phone got orphaned by LG. The GV app on my phone is version
>> 2024.06.17.645382423 (June 17, 2024). It still does get updated
>> occasionally, and each time I'm nuisanced with a new notification about
>> how GV will be used to [asked to] make calls. The Play Store web page
>> says the last update was July 8, 2024). I just checked the Play Store
>> app on my phone, and it reports no updates, so I'm not [yet] offered the
>> July update.
>
> I see the July 8 date at the website, but mine doesn't need updating
> yet. Not my turn, I guess.
>>
>> The vast majority of time when I use the GV app on my Android phone is
>> at home, and that is using the wifi connection to the cable modem, so
>> I'm not much using GV via cellular data.
>
> Likewise, so I didn't notice the problem until recently. Suddenly I
> feel like most people probably feel when they discover they left their
> phone at home :-(
>
>> When using wifi for an
>> Internet connection to reach the GV service, KeepGo nor any SIM is
>> involved. You said GV is usable via wifi, but not via cellular data
>> using KeepGo. When using a wifi connection to GV, any quota
>> restrictions for your KeepGo service do not apply. If GV still works
>> via wifi to Internet, maybe you need to log into your KeepGo account to
>> check you still have some quota.
>
> They say I have roughly what I say I have -- 2.5GB remaining;
> Expieration is August 4, but I'll buy $3 worth of data (1MB) to keep it
> rolling over.
>
>> You said you can still reach web sites using cellular data with the
>> KeepGo SIM which indicates you haven't hit a quota ceiling. However,
>> could be KeepGo has a problem getting to GV. When working with KeepGo
>> techs, did they even test if GV was reachable by them?
>
> They can reach it. They say I was attempting to connect to a wrong APN,
> but that made no sense because my setting used the correct one. I made
> a new APN with the settings they noted. Same problem. SOMETHING is
> missing between Keepgo and google voice.
>
>> Could be the
>> problem is on their end, not yours. KeepGo doesn't operate their own
>> network. In the USA, they mostly use the AT&T, T-Mobile, and Verizon
>> networks (https://www.keepgo.com/pages/list-of-providers-by-ciountry).
>
> Their home address is in Spain, but they say that doesn't matter. I sent
> them screenshots of my settings, and they didn't say anything was incorrect.
>
>> Unclear is if you are using the GV app on your phone,
>
> The app.
>
>> or using a web
>> browser (and which one) to connect to voice.google.com. Google has a
>> nasty habit of requiring some non-ratified or proprietary functions in
>> their web pages requiring you use their Chrome web browser, or variant.
>> On my home PC, I use Firefox to connect to GV. On my Android phone, I
>> use their GV app, but my GV app version is 3 weeks older than what the
>> Play Store app page says.
>
> They suggested using a different browser (Opera) to connect with GV.
> That made no sense at the time, but since I connect through firefox and
> chrome on my computer, perhaps the same thing can be done with Android.
>
> I generally use the android default browser (I assume it's chrome)
> because firefox is slower. I'll try going through browsers rather than
> the app... Still makes no sense unless google somehow screwed around
> with the app.
>
> OK, I went through chrome and it worked fine. Hard to see and use, but
> at least it works for outgoing calls. For incoming calls, I'm asked to
> press 1 to accept the call, but it doesn't seem to recognize the press.
> Still, progress...

--
Cheers, Bev
FAILURE IS NOT AN OPTION. It comes bundled with the software.

The Real Bev <bashley101@gmail.com> wrote:

> On 7/8/24 8:25 PM, VanguardLH wrote:
>> The Real Bev <bashley101@gmail.com> wrote:
>>
>>> Suddenly (well, maybe a few months ago -- I rarely use it) I am no
>>> longer able to contact google voice via the SIM. It contacts websites
>>> fine, but doesn't connect to google voice at all. The Keepgo people are
>>> responsive and I have followed their instructions regarding the APN, and
>>> they haven't given up yet, but to no avail.
>>>
>>> I had thought that I used it to make a google voice phone call a few
>>> days ago, but it went through our home (or other) wifi rather than the
>>> SIM. Latest google voice update was (I think) June 24 2024. I know it
>>> WAS working earlier in the year because I made calls from my car when
>>> there was no wifi hotspot nearby.
>>>
>>> Has google voice made some change since March or April that might have
>>> created connection problems? The service was perfectly good at a
>>> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
>>> unused data rolling over) and I've only used 500MB in a year and would
>>> like to keep it.
>>
>> Never used the cellular provider (KeepGo) you are talking about.
>> According to their web site, they only offer cellular data service.
>> However, don't you have to grant use of a device in your GV account,
>> like under "My Devices" or "Linked numbers"? I'd check there to ensure
>> your GV account is configured to work with your device.
>
> It is and was. Something happened.
>
>> I have an old phone still back on Android 8.0.0. No chance to upgrade
>> to later Android versions since LG, my phone maker, discontinued the V20
>> phone back in 2019, and then LG left the smart phone market in 2021. My
>> phone got orphaned by LG. The GV app on my phone is version
>> 2024.06.17.645382423 (June 17, 2024). It still does get updated
>> occasionally, and each time I'm nuisanced with a new notification about
>> how GV will be used to [asked to] make calls. The Play Store web page
>> says the last update was July 8, 2024). I just checked the Play Store
>> app on my phone, and it reports no updates, so I'm not [yet] offered the
>> July update.
>
> I see the July 8 date at the website, but mine doesn't need updating
> yet. Not my turn, I guess.
>>
>> The vast majority of time when I use the GV app on my Android phone is
>> at home, and that is using the wifi connection to the cable modem, so
>> I'm not much using GV via cellular data.
>
> Likewise, so I didn't notice the problem until recently. Suddenly I
> feel like most people probably feel when they discover they left their
> phone at home :-(
>
>> When using wifi for an
>> Internet connection to reach the GV service, KeepGo nor any SIM is
>> involved. You said GV is usable via wifi, but not via cellular data
>> using KeepGo. When using a wifi connection to GV, any quota
>> restrictions for your KeepGo service do not apply. If GV still works
>> via wifi to Internet, maybe you need to log into your KeepGo account to
>> check you still have some quota.
>
> They say I have roughly what I say I have -- 2.5GB remaining;
> Expieration is August 4, but I'll buy $3 worth of data (1MB) to keep it
> rolling over.
>
>> You said you can still reach web sites using cellular data with the
>> KeepGo SIM which indicates you haven't hit a quota ceiling. However,
>> could be KeepGo has a problem getting to GV. When working with KeepGo
>> techs, did they even test if GV was reachable by them?
>
> They can reach it. They say I was attempting to connect to a wrong APN,
> but that made no sense because my setting used the correct one. I made
> a new APN with the settings they noted. Same problem. SOMETHING is
> missing between Keepgo and google voice.
>
>> Could be the
>> problem is on their end, not yours. KeepGo doesn't operate their own
>> network. In the USA, they mostly use the AT&T, T-Mobile, and Verizon
>> networks (https://www.keepgo.com/pages/list-of-providers-by-ciountry).
>
> Their home address is in Spain, but they say that doesn't matter. I sent
> them screenshots of my settings, and they didn't say anything was incorrect.
>
>> Unclear is if you are using the GV app on your phone,
>
> The app.
>
>> or using a web
>> browser (and which one) to connect to voice.google.com. Google has a
>> nasty habit of requiring some non-ratified or proprietary functions in
>> their web pages requiring you use their Chrome web browser, or variant.
>> On my home PC, I use Firefox to connect to GV. On my Android phone, I
>> use their GV app, but my GV app version is 3 weeks older than what the
>> Play Store app page says.
>
> They suggested using a different browser (Opera) to connect with GV.
> That made no sense at the time, but since I connect through firefox and
> chrome on my computer, perhaps the same thing can be done with Android.
>
> I generally use the android default browser (I assume it's chrome)
> because firefox is slower. I'll try going through browsers rather than
> the app... Still makes no sense unless google somehow screwed around
> with the app.
>
> OK, I went through chrome and it worked fine. Hard to see and use, but
> at least it works for outgoing calls. For incoming calls, I'm asked to
> press 1 to accept the call, but it doesn't seem to recognize the press.
> Still, progress...

But the APN is used by your phone to connect to KeepGo. The APN is not
involved in the Internet connection to the GV service.

The APN is what you define, if not automatic, in the mobile network
config on your phone. That is regardless of trying to reach GV, or any
other web site or Internet-based service. In Android settings, you go
to Network -> Mobile networks, and there you find where you can specify
the APN settings. It's defined on your phone for how to connect to your
cellular carrier. If the APN setup was incorrect, you wouldn't be able
to use KeepGo for anything, including reaching other web sites when
using KeepGo's cellular data service.

When using wifi with your phone, you get Internet access via whatever
gives you Internet access, not through your cellular carrier. I
remember having to call my cellular service (Tracfone which is an MVNO
where they gave me an AT&T account in my area) to get them to the
correct APN settings for their BYOP (Bring Your Own Phone) plan.

KeepGo has their APN help page at:

https://www.keepgo.com/pages/sim_install

Are those the APN settings defined on your phone? If they are wrong, I
don't see how you could be using KeepGo's cellular data service for
anything. Not for GV, or for any web site where you're using data for
Internet access.

The Real Bev <bashley101@gmail.com> wrote:

> Keepgo Guy's latest suggestion -- remove and reinstall Google Voice.
>
> MIRACLE! THAT DID IT! I'm ashamed that I didn't think of that myself.
> My only excuse is that (a) that's a windows-like solution and (b) doing
> that generally wipes out all personalization, which is something I
> almost NEVER am willing to do. Still, I'm ashamed.

I suspect you could've gone into the Android app list, selected GV, and
just stopped the app (to make sure it isn't running backgrounded),
cleared the app's cache, cleared the app's data (you get warned about
data loss), and then load the app again whereupon you need to restate
your account credentials.

I don't remember the cause, but I do recall have to do the above to get
the GV app working again. Google changed something in a new version of
their app that didn't like the old data stored for the app.

The config for the app gets retrieved from your GV account, so those
settings would get downloaded into the fresh load of the app. In fact,
I had the GV service setup for a couple years before I started using
their app on my Android phone. As I recall, all the app's settings came
from my GV account, so I didn't have to do any setup in the app. All I
had to do was let the app log into my Google account.

On 7/9/24 2:49 AM, VanguardLH wrote:
> The Real Bev <bashley101@gmail.com> wrote:
>
>> On 7/8/24 8:25 PM, VanguardLH wrote:
>>> The Real Bev <bashley101@gmail.com> wrote:
>>>
>>>> Suddenly (well, maybe a few months ago -- I rarely use it) I am no
>>>> longer able to contact google voice via the SIM. It contacts websites
>>>> fine, but doesn't connect to google voice at all. The Keepgo people are
>>>> responsive and I have followed their instructions regarding the APN, and
>>>> they haven't given up yet, but to no avail.
>>>>
>>>> I had thought that I used it to make a google voice phone call a few
>>>> days ago, but it went through our home (or other) wifi rather than the
>>>> SIM. Latest google voice update was (I think) June 24 2024. I know it
>>>> WAS working earlier in the year because I made calls from my car when
>>>> there was no wifi hotspot nearby.
>>>>
>>>> Has google voice made some change since March or April that might have
>>>> created connection problems? The service was perfectly good at a
>>>> reasonable price ($30 for 3GB plus $3.00 for another 1MB to keep the
>>>> unused data rolling over) and I've only used 500MB in a year and would
>>>> like to keep it.
>>>
>>> Never used the cellular provider (KeepGo) you are talking about.
>>> According to their web site, they only offer cellular data service.
>>> However, don't you have to grant use of a device in your GV account,
>>> like under "My Devices" or "Linked numbers"? I'd check there to ensure
>>> your GV account is configured to work with your device.
>>
>> It is and was. Something happened.
>>
>>> I have an old phone still back on Android 8.0.0. No chance to upgrade
>>> to later Android versions since LG, my phone maker, discontinued the V20
>>> phone back in 2019, and then LG left the smart phone market in 2021. My
>>> phone got orphaned by LG. The GV app on my phone is version
>>> 2024.06.17.645382423 (June 17, 2024). It still does get updated
>>> occasionally, and each time I'm nuisanced with a new notification about
>>> how GV will be used to [asked to] make calls. The Play Store web page
>>> says the last update was July 8, 2024). I just checked the Play Store
>>> app on my phone, and it reports no updates, so I'm not [yet] offered the
>>> July update.
>>
>> I see the July 8 date at the website, but mine doesn't need updating
>> yet. Not my turn, I guess.
>>>
>>> The vast majority of time when I use the GV app on my Android phone is
>>> at home, and that is using the wifi connection to the cable modem, so
>>> I'm not much using GV via cellular data.
>>
>> Likewise, so I didn't notice the problem until recently. Suddenly I
>> feel like most people probably feel when they discover they left their
>> phone at home :-(
>>
>>> When using wifi for an
>>> Internet connection to reach the GV service, KeepGo nor any SIM is
>>> involved. You said GV is usable via wifi, but not via cellular data
>>> using KeepGo. When using a wifi connection to GV, any quota
>>> restrictions for your KeepGo service do not apply. If GV still works
>>> via wifi to Internet, maybe you need to log into your KeepGo account to
>>> check you still have some quota.
>>
>> They say I have roughly what I say I have -- 2.5GB remaining;
>> Expieration is August 4, but I'll buy $3 worth of data (1MB) to keep it
>> rolling over.
>>
>>> You said you can still reach web sites using cellular data with the
>>> KeepGo SIM which indicates you haven't hit a quota ceiling. However,
>>> could be KeepGo has a problem getting to GV. When working with KeepGo
>>> techs, did they even test if GV was reachable by them?
>>
>> They can reach it. They say I was attempting to connect to a wrong APN,
>> but that made no sense because my setting used the correct one. I made
>> a new APN with the settings they noted. Same problem. SOMETHING is
>> missing between Keepgo and google voice.
>>
>>> Could be the
>>> problem is on their end, not yours. KeepGo doesn't operate their own
>>> network. In the USA, they mostly use the AT&T, T-Mobile, and Verizon
>>> networks (https://www.keepgo.com/pages/list-of-providers-by-ciountry).
>>
>> Their home address is in Spain, but they say that doesn't matter. I sent
>> them screenshots of my settings, and they didn't say anything was incorrect.
>>
>>> Unclear is if you are using the GV app on your phone,
>>
>> The app.
>>
>>> or using a web
>>> browser (and which one) to connect to voice.google.com. Google has a
>>> nasty habit of requiring some non-ratified or proprietary functions in
>>> their web pages requiring you use their Chrome web browser, or variant.
>>> On my home PC, I use Firefox to connect to GV. On my Android phone, I
>>> use their GV app, but my GV app version is 3 weeks older than what the
>>> Play Store app page says.
>>
>> They suggested using a different browser (Opera) to connect with GV.
>> That made no sense at the time, but since I connect through firefox and
>> chrome on my computer, perhaps the same thing can be done with Android.
>>
>> I generally use the android default browser (I assume it's chrome)
>> because firefox is slower. I'll try going through browsers rather than
>> the app... Still makes no sense unless google somehow screwed around
>> with the app.
>>
>> OK, I went through chrome and it worked fine. Hard to see and use, but
>> at least it works for outgoing calls. For incoming calls, I'm asked to
>> press 1 to accept the call, but it doesn't seem to recognize the press.
>> Still, progress...
>
> But the APN is used by your phone to connect to KeepGo. The APN is not
> involved in the Internet connection to the GV service.
>
> The APN is what you define, if not automatic, in the mobile network
> config on your phone. That is regardless of trying to reach GV, or any
> other web site or Internet-based service. In Android settings, you go
> to Network -> Mobile networks, and there you find where you can specify
> the APN settings. It's defined on your phone for how to connect to your
> cellular carrier. If the APN setup was incorrect, you wouldn't be able
> to use KeepGo for anything, including reaching other web sites when
> using KeepGo's cellular data service.
>
> When using wifi with your phone, you get Internet access via whatever
> gives you Internet access, not through your cellular carrier. I
> remember having to call my cellular service (Tracfone which is an MVNO
> where they gave me an AT&T account in my area) to get them to the
> correct APN settings for their BYOP (Bring Your Own Phone) plan.
>
> KeepGo has their APN help page at:
>
> https://www.keepgo.com/pages/sim_install
>
> Are those the APN settings defined on your phone? If they are wrong, I
> don't see how you could be using KeepGo's cellular data service for
> anything. Not for GV, or for any web site where you're using data for
> Internet access.

The settings were correct. It was a google voice problem. I deleted
and reinstalled GV as the Keepgo guy suggested and everything worked
fine. I should have thought of that myself, but I didn't.

--
Cheers, Bev
Salesmen welcome -- dog food is expensive

On 7/9/24 2:55 AM, VanguardLH wrote:
> The Real Bev <bashley101@gmail.com> wrote:
>
>> Keepgo Guy's latest suggestion -- remove and reinstall Google Voice.
>>
>> MIRACLE! THAT DID IT! I'm ashamed that I didn't think of that myself.
>> My only excuse is that (a) that's a windows-like solution and (b) doing
>> that generally wipes out all personalization, which is something I
>> almost NEVER am willing to do. Still, I'm ashamed.
>
> I suspect you could've gone into the Android app list, selected GV, and
> just stopped the app (to make sure it isn't running backgrounded),
> cleared the app's cache, cleared the app's data (you get warned about
> data loss), and then load the app again whereupon you need to restate
> your account credentials.

Possibly, but this was easy and required no additional handwork beyond
putting the icon back in the whatever-it's-called that appears at the
bottom of all the home pages. The new version looks different in some
way, which is OK. If google had done something to voice I probably
wouldn't have been the only person affected, so perhaps it was just a
cosmic ray and I got lucky.

> I don't remember the cause, but I do recall have to do the above to get
> the GV app working again. Google changed something in a new version of
> their app that didn't like the old data stored for the app.
>
> The config for the app gets retrieved from your GV account, so those
> settings would get downloaded into the fresh load of the app. In fact,
> I had the GV service setup for a couple years before I started using
> their app on my Android phone. As I recall, all the app's settings came
> from my GV account, so I didn't have to do any setup in the app. All I
> had to do was let the app log into my Google account.

--
Cheers, Bev
Salesmen welcome -- dog food is expensive